(20 second reading) Wipro has been selected by Nokia to overhaul its employee service desk and provide seamless, real-time IT support to a global network of employees.
Wipro’s team will build a bespoke AI-powered, cloud-based solution for Nokia’s workforce, which comprises around 86,700 users globally in 130 countries of operations. According to Wipro, the solution aims to enhance the employee experience by providing highly available, modular, secure, and automated services. This project will result in the creation of an experience-driven, omni-channel, and always-on global service desk, which will provide employees with highly flexible and secure services to empower them to effectively navigate a hybrid work environment.